Nico Group on Monday conducted a day-long customer care training workshop for its employees to enhance their skills in customer care. The employees were drawn from all companies under the Nico Group.
Nico considers the training as one way of improving its service offering as one way of growing its customer base.
In his remarks, Nico Managing Director, Vizenge Kumwenda, said the company is impelementing various strategies to address gaps in customer care.
He said through the training, Nico will continue to give its customers quality services that meet international standards.
“We want to improve the areas where we were not doing well and improve where we were successful. Our customers are key to the success of our business.
Nico as a group has been performing well over the years and we want to see our companies growing further and attracting more customers,” Kumwenda said.
He further urged the employees to treat customers well and always be keen to respond to their needs.
“The employees should be proud of their work and hence treat the customers with the respect they deserve. We expect to see improved service delivery from our employees after the training,” he said.
Nico General Claims Technician, Maureen Kanyoza, said the training will help her to do her work better than before.
She said being a claims officer; they face a number of challenges with customers who bring forward their claims.
“Through this training, we will now be able to treat our customers in a proper manner as they are also humans,” she said.
Some of the topics covered during the training included Knowing your Organization, Understanding Customer Service and Interpersonal Communication Skills among others.