Mobile phone network operator, Access Communication Limited (ACL), has faulted power outages, among other things, for the network flop customers experienced early last week.
ACL Corporate Sales Manager, Thomas Nkata, told journalists in Blantyre on Thursday that the problem has since been rectified.
“Our highly skilled engineering team diagnosed all faults that included power failure, radio transmission and call network, and started working on rectifying them.
“In less than 24 hours, we managed to activate network in Central and Northern regions. However, we experienced further difficulties within the Southern Region which took another 24 hours to resolve,” said Nkata.
Meanwhile, the firm has said it have invested heavily to hedge against the reoccurrence of the problem which affected almost all its clientele.
“We would like to assure our customers that we have invested and we are continuing to invest a lot of money in our network, especially in light of recent events,” said Nkata.
The company has also offered to provide free bundles to affected customers as compensation.