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CFTC establishes toll free complaint hotline

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The Competition and Fair Trading Commission (CFTC) has installed a toll free line for registration of consumer complaints.

The facility will enable the general public and the business community to lodge complaints to the commission relating to violations of the Competition and Fair Trading Act and the Consumer Protection Act, free of charge.

CFTC Executive Director, Wezi Malonda, said the development will help create a highly competitive  and fair trading environment for the benefit of consumers and business prosperity.

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“In view of this, the general public is advised to make use of this opportunity to report suspected unfair trade and anti-competitive practices to the commission for appropriate redress,” Malonda said.

In an earlier interview, Malonda said there are several unfair trading practices that businesses are practising which are infringing on rights of consumers including disclaimers in the supply of goods or services, refusing liability for goods that are faulty or defective and false representations and advertisement, among others.

“These are just examples, but there are many case examples which in practice are unfair and unlawful. Consumers should come and complain to us whenever they feel their rights have been violated,” Malonda said.

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The toll free number is 80008333 and is operational Monday to Friday from 7:30am to 4:30pm and is currently available on the MTL platform.

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