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Clients cry foul over MultiChoice services

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Some clients in the country have called upon MultiChoice Malawi to improve its service delivery citing, slow responses to complaints and payment.

Due to this challenge, some customers have been denied a chance to access DStv and Gotv services.

“MultiChoice needs to revisit its services; otherwise, the standards have gone down for sure. Again, there are some complaints which need you to visit their offices physically but they still insist we find answers on online or use other channels which have failed us at times,” one of the customers, who did not want to be named said Wednesday.

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Another customer said he has been struggling to get proper help from MultiChoice and failed to watch his favourite programmes on DStv.

“They need to revisit their payment systems and even open up to customers making payments physically as was the case in the past. There are even other problems which cannot be sorted out online,” another customer said.

MultiChoice Malawi Corporate Affairs Manager Zena Makunje said Wednesday they were committed to giving customers the best of services to fully enjoy DStv and Gotv services.

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“We advise all our clients to ensure their decoder is on when they pay for reconnection as this allows for ease of signal transmission,” Makunje said.

She further said they have eight active Sankha Wekha kiosks located across the country with agents well equipped to deal with their customers’ queries with plans of rolling out more kiosks.

“Moreover we have a national footprint of 152 agents available to service our customers’ queries as well. We also encourage our customers to call our call centre where they will be assisted in resolving any challenges they may be facing,” Makunje said.

Meanwhile, MultiChoice Malawi, in its quest to make entertainment more accessible to subscribers has introduced Visa payment options on the MyDStv and MyGOtv apps powered by Tingg, a product of Pan-African payments company that provides locally relevant and alternative payment methods for global, regional and local merchants through a one-stop shop payments platform.

MultiChoice Malawi said the introduction of the Visa payment option on the apps is aimed at giving more control to customers and provide them with payment options which can be accessed from the comfort of their homes.

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