‘Communication skills vital in banking sector’


By Taonga Sabola:

NKUNGULA—Let us support each other

The Institute of Bankers (IOB) has said effective communication skills are a preliquisite for the success of supervisors in the workplace.

IOB Chief Executive Officer, Lyness Nkungula, said this during Leadership and Supervisory Skills training workshop her organisation held in Blantyre.


The workshop attracted over 20 participants from Nedbank, CDH Investment Bank, National Bank of Malawi, New Finance Bank and FDH Bank.

Nkungula said IOB organised the training to equip players in the financial industry with effective leadership skills.

She said modern and influential leadership is about setting priorities, organising work, achieving results, making decisions, issuing orders and allocating budgets.


“Successful supervisors develop effective communication skills. A supervisor who is a good listener is a proactive supervisor. One important requirement of a successful supervisor is recognising problems before they develop into something more serious.

“When employees come to a supervisor who welcomes their ideas or listens to their concerns, there is a feeling of mutual respect. Supervisors that regularly communicate with their employees may be more successful in meeting work goals,” Nkungula said.

She said, when one is in a position of power that allows them to see the big picture, it could be easy to forget that not everyone has the benefit of the bird’s eye view.

“Communicate frequently with people you supervise about future plans, projects and goals. Make sure to communicate both the positive and negative. Too often, bosses get caught up in criticising rather than praising, so avoid this common mistake.

“A key supervisory skill is the ability to treat those being supervised with dignity and respect. When employees feel valued they are more productive and are more committed to getting the work done. You are a supervisor because you have subordinates; otherwise, this title could have been of no meaning,” Nkungula said.

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