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First Capital Bank introduces WhatsApp banking

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In a bid to make banking flexible and convenient, First Capital Bank (FCB) has introduced WhatsApp banking service where customers can do all transactions on the social media platform.

This product extends to customers who do not have FCB accounts.

The products’ wallet feature also allows FCB account holder to send money to a non- FCB account holders.

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To use the facility, customers are required to first register online.

Using the facility, the clients can send and receive money, buy electricity units, top-up airtime and send money to mobile money operators among other things.

Speaking at the launch, FCB Chief Executive Officer Jaco Viljoen said they wanted to bring transactions at their finger-tips understanding that many people currently use WhatsApp.

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“Customers are at the heart of our business and we have realised that many customers are using phones these days through WhatsApp. So, we want to make it easy for them to transact with the bank,” he said.

With the facility, users would set a password or use finger print unlocking if initiated.

Viljoen guaranteed that the bank has put up security features.

“WhatsApp has got an end-to-end encryption but apart from that, we have added our own security features such as expiration of passwords to protect customers,” he added.

The facility adds to other services and products the bank has including internet banking and application usage.

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