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Malawian Scott Muller

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I have deep respect for two computer-tech authors; Scott Muller and Mike Meyers.

Scott is the writer of Repairing and Building PCs; a computer hardware bible. Now in its 22nd edition, it is ever in ‘English’. I try to buy a copy of each and every edition, funds permitting.

Mike Meyers is an authority and coach for the Comptia A+ computer hardware certification gem. Mike handles technical language so beautifully that he leaves his audience not stranded in a maze of computer lexicon.

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Tech people generally love to talk to me, me and me. You ask them to define one seemingly Chinese word and they have the audacity to douse the meaning with a Japanese-sounding linguistic scent.

It is for this reason that tech people are sometimes regarded as imps who make money out of people’s ignorance. And it is Machiavellian.

One Tech joke expounds this viewpoint handsomely. One desperate lady called a computer engineer and explained that her computer had gotten so moody that it refused to obey her commands. The tech help advised the irritated damsel to scan her computer to which the good lady replied; “c’mon, be real, my laptop is so big and won’t fit on my Samsung flatbed scanner.”

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Even tech gurus at Microsoft are not immune. There is one hilarious Windows 8 Phone tip that pops up when a Lumia phone fails to boot up; “Windows failed to start, insert Windows disk and hit repair button.” Hold it! A handset does not grace a CD-ROM drive.

The other day, I found myself in Emmanuel Banda’s office at his Tee Components and Communication at Eber House in Limbe. Banda explained that as much as he was in business for return on investment, he abhors reaping where seeds were not sawn.

Banda told me that in his trek into thick of things into printer, PC, Server and network services, he has remained ever convinced that there is a need to author a free-of-charge trouble-shooting manual for simple and little faults that take the size of a dinosaurs when there is no know-how.

He hinted that most Malawians businesses spend an arm and leg on ITC equipment repair because they usually walk the adhoc-service path; only service IT equipment when trouble shows up.

The man laid it down and made it elaborative; printers, scanners and copiers have moving parts like gears, they wear out; unlike vehicle tires, gears are hidden and are invisible to the naked eye. The only siren they make when they are worn out is the screaming sound.

Having serviced the banking, insurance and energy sectors of the economy, Banda feels that the time is now that tech people must bang heads and put up a e-manual book in English as a social responsibility to the public and private universe that the tech business services.

Shall we techs hang on to our knowledge just as good as ladies are narcissistic about beauty?

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