Malawi Stock Exchange (MSE) listed National Bank of Malawi (NBM) has touted impact of its upgraded banking system, saying it has significantly improved on the bank’s efficiency.
On July 1, the bank upgraded its core banking platform from T24 R9 to the current T24 R15.
One week on, NBM says the new system has proven to be effective and efficient in its service delivery.
NBM Head of Marketing and Corporate Affairs, Wilkins Mijiga, told reporters in Blantyre that the system upgrade is timely as market trends continue to change in line with advancement in technology.
“The upgraded system has brought in significant change on our approach to business and further improvements in our service delivery,” Mijiga said.
He applauded the bank’s customers for being patient during the 2-day long system upgrade period.
Mijiga also conceded that there were some challenges as interruptions during and first days after the upgrade period which, he however said, were addressed accordingly.
“What is important is not the absence of the challenges, but speed with which the issues were dealt with and resolved,” Mijiga said.
He observed that the upgraded platform has already brought about improved customer experience in line with the bank’s mission of providing the best financial services in Malawi distinguished by outstanding service, product innovation and sustained earnings growth for both customers and the bank.