National Bank of Malawi for improved service delivery


National Bank of Malawi (NBM) has said it is working on how to resolve communication and technical challenges its customers face when using Auto Teller Machines (ATMs).

The Bank’s Regional Manager for Centre and North William Chatsala said this at a Valentine’s dinner in Lilongwe, which was hosted for its workers and customers.

Chatsala said that the bank has come up with ways of making sure that customers find it easy to access the Bank’s ATM services.


“There is a lot that we are doing for our customers, we have to improve our service delivery and ensure that we are meeting our customers’ expectations. We are there to serve the people, if they have any challenges they should communicate with us,” he said.

He further said that the bank is also striving to improve its services on ATMs.

“Sometimes, we have communication, network issues and at times hardware issues, but we are working on resolving these and I am happy to say that from the statistics, service delivery in this area has been improving. We are not 100 percent perfect but customers should know we are aware of the challenges,” he said.


During the night, musicians such as Patience Namadingo moved the diners from their chairs to the dancefloor and poet Q Malewezi exposed them to some beautiful verses.

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