National Bank of Malawi to switch to new banking platform


Malawi Stock Exchange listed, National Bank of Malawi (NBM) has unveiled plans to upgrade its core banking platform from the current T24 R9 to T24 R15.

This was disclosed in Blantyre by NBM General Manager, Austin Musyani.

Musyani said the new banking platform will go live on July 1 and 2, 2017.


“Technology is changing everyday and every minute, hence National Bank of Malawi PLC has to move with time as such, in 2016 the bank embarked on identifying a new core banking system called T24 version 15,” Musyani said.

He observed that the new platform will bring about improved customer experience in line with the bank’s mission of providing the best financial services in Malawi distinguished by outstanding service, product innovation and sustained earnings growth for both customers and the bank.

“It will also ensure better customer experience in terms of efficiency through streamlined and improved processes.


“ In addition, the new platform will help in the provision of a the necessary tool for rolling out new exciting products and service innovations that will help the bank maintain its competitiveness and change the game in the banking arena,” he said.

The NBM General Manager said on Saturday July 1, all the bank’s service centres will be closed to prepare for migration to new core banking system

“The service centres will be opened on Monday, 3rd July 2017 as usual. All self service channels such as banknet, Mo626 ice and ATMS will be available during the period of change over.

“There will be no changes to customers account numbers,” said Musyani.

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