National Bank of Malawi welcomes Indebank customers


National Bank of Malawi (NBM) last week officially welcomed Indebank customers to the National Bank family.

This follows a successful acquisition of Indebank by National Bank.

Speaking during a cocktail reception in Lilongwe, NBM Chief Executive Officer, George Patridge told the customers that NBM will be relying on their feedback, to improve the bank’s service delivery.


“As a solid and well established Malawian bank, we are committed to providing you with first class, efficient and friendly services.

“However, as with all transitions, much as we try hard, there may be areas where we are yet to get where we want to be. That’s the practicality of life. We will be relying on you to alert us where we are falling short of expectations and we ask from you a little bit of perseverance in exchange for a delightful banking experience coming your way,” said Partridge.

Patridge further said NBM and the whole financial system was worried with the knock-on-effects of a commercial bank going under and the fact that the country has never had that experience before.


“Banks and economies strive on confidence. The failure by Indebank, just like any other bank, would have created a confidence crisis not only for the financial industry but the entire economy.”

“Closure of Indebank meant that all employees were going to lose their jobs. We managed to directly save 144 jobs out of 273 employees, not counting the other indirect job losses that would have been lost in the economy and this is a far much better outcome than if the bank were left to collapse,” he said.

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