The Directorate of Road Traffic and Safety Services has apologised to motorists in Blantyre because of failure by the office to serve them on Monday.
Chaotic scenes were reported on Monday at Road Traffic office at Ginnery Corner in Blantyre as hundreds of motorists descended at the office premises to renew their traffic documents.
In an interview on Thursday, Spokesperson for the Directorate, Chisomo Chibwana, attributed the problem to system failure because of an electric fault.
Chibwana explained that a thunderstorm affected the main server, leading to a short circuit and the system had to be shut down to avoid further damage.
“We sincerely apologise to our motoring public in Blantyre that they had to experience that problem but now the problem has been rectified and people are being served as we speak,” said Chibwana.
She further added that currently the office is still grappling with a few hiccups with the process of migration, saying in other cases migrating of data from the old system to the new one is facing some challenges especially mismatching of identities of vehicles Chibwana, therefore, said the office is forwarding such special cases to their consultants in South Africa where the data is verified manually.
She also disclosed that RTD has in the meantime managed to migrate 160,000 vehicles out of 250,000 from the old to the new system.
According to her the directorate has given a deadline of June 30 for vehicles to be migrated into the new system failing which such cars would be deemed out of use and will be deregistered.
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