In a bid to reward customers for their loyalty and support—one of the country’s mobile phone oper a tors—TNM has reduced the Pasavute service fee to give its customers more value.
Pasavute is an airtime credit facility available to prepaid customers for use on voice calls, SMS and data services.
TNM’s Senior Manager (Consumer Services ) Madalitso Jonazi said TNM has decided to give its customers more value on Pasavute by adjusting the service fee from 10 percent to five percent from this month to 31 March 2017.
“TNM is proud to announce that Pasavute service fee has been slashed from 10 percent to 5 percent effective January 4, to March 31, 2017.
“For instance, if a customer borrows K500 initially, he or she was receiving K450, but with this adjustment customers are getting K475,” Jonazi said.
Jonazi said Pasavute is designed to provide flexibility and convenience to TNM prepaid customers when they ran out of airtime for making calls, sending SMSs and using the internet.
“We believe in ensuring that our customers are taken care of and that is why we brought Pasavute to give them access to airtime when they need it the most. Pasavute allows customers to borrow airtime and repay it at their next recharge,” he said.
With Pasavute, customers have an opportunity to borrow based on their usage and recharge history, and this is determined automatically by an intelligent system.
Pasavute was launched in March, 2014.