By Frank Phiri, contributor:
Mobile network and ICT services provider, TNM plc, has unveiled an updated version of its TNM Smart Application, merging it with Mpamba Mobile Money to enhance convenience.
The new App provides a one-touch access solution to all TNM services for customers, thereby improving their user experience. It is available both on Android and IOS phone platforms.
TNM Head of Brands and Marketing Madalitso Jonazi said the application compliments TNM’s strategy where the telco is leading the transformation journey towards digital economy, new media and financial inclusion.
“The increase in smartphone usage is having a massive impact on the telecommunication and financial inclusion drive through mobile money.
“The updated TNM Smart App has been designed to enhance the convenience we at TNM provide to our valued customers using smartphones,” he said.
The updated TNM Smart App leverages a host of all services and functionalities that customers access via USSD.
The App has been designed to offer multiple benefits to subscribers and addresses some of user-experience limitations of USSD, including session time-outs and user error.
“The other benefits of the App include access to self-service functionalities on Mpamba such as view statement, view customer transaction fees on Help tab and access Frequently Asked questions,” he said.