Toyota Malawi has underscored the importance of imparting technical skills to employees as one way of improving service delivery.
The company’s Chief Financial Officer, Peter Matiru, said this in Blantyre at the weekend during the award presentation ceremony to employees who participated in Toyota’s national skills contest in various categories.
The employees contested in areas of vehicle servicing, new vehicle selling, motor parts selling, among other fields where employees work directly with customers.
Matiru said the skills contest has been of significance for the company as employees from all its service centers across the country are able to share knowledge on how to satisfy the needs of their customers.
“This is part of skills development. We want our employees to share knowledge on how best to approach problems and by doing this, we are creating employees who will be able to satisfy the needs of our customers,” Matiru said.
One of the employees who emerged the best winner in the mechanic servicing category, Jeremiah Kapira, thanked Toyota Malawi for the recognition.
“It’s all about following procedures. Customers are happy when you are following instructions when working on their vehicles. I always do that,” he said.
All winners in the categories are expected to Travel to Japan where among others, they will meet president of the Toyota Company.