Malawi Stock Exchange- listed integrated mobile phone network and ICT services provider, TNM plc, has said it has spent over K4 billion to restore internet services.
On May 12, the East and Southern African telecoms industry was affected by cuts to two undersea cables which connect vital internet services for eight different countries including Malawi.
This culminated in intermittent internet supply on the network spanning over five days.
During a press briefing in Blantyre on Monday, TNM Chief Executive Officer Michel Hebert said internet supply has been fully restored.
He said the company has managed to increase its supply capacity from 40 gigabits per second to 80 gigabits per second. “We have built three additional routes through Namibia, through Zambia and through Mozambique, to get to other landing stations to connect on to these global superhighways,” Hebert said.
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Meanwhile, the company has committed to compensate its customers through increase bundle usage time and data tokens.
TNM Marketing Director Sobhuza Ngwenya said the firm will give out up to 1.3 million terabytes in compensation to customers.
“We are doing two things to thank our customers; first, those whose bundles ran out during the crisis week, we are extending into this week. The second thing is we are giving free data,” Ngwenya said.
According to the company, there was a tremendous drop in traffic over the past week, with around 40,000 customers moving to use alternative internet suppliers.
