By Thomas Chilaya:
Old Mutual Malawi Limited has reiterated its commitment to contributing to the national financial inclusion drive by promoting online access of its services.
The firm has since encouraged its clients to enhance use of digital platforms which include a WhatsApp chatbot and USSD code.
Old Mutual Malawi Marketing and Corporate Affairs Executive Patience Chatsika said the firm’s digital platforms are ideal for increased access to services.
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“Currently, the two platforms are allowing customers to initiate an application for Old Mutual products and request a call me back for general enquiries,” she said.
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Chatsika said introduction of the digital platforms signifies the company’s commitment to digital transformation and enhancing customer experience.
She said the platforms were redefining how customers interact with our company, at the same time eliminating barriers and simplifying financial transactions.
“These platforms are allowing our customers to easily control their savings, insurance and investment needs anywhere, through their mobile phones” she said.
According to Chatsika, customers can initiate applications for products such Mthunzi Funeral Plan, Tsogolo Savings plan, Unit Trust, just to mention a few.
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Old Mutual Limited offers services via a focused range of products, including life assurance, asset management, unit trusts, property management, pension services and funeral services.
